![]() ![]() ![]() In reviewing your question and re-reading the first sentence, there is no serial key provided with any update. When this forum did have a moderator full time from Laminar Research, to oversee this forum, the answer I have seen from LR staff in responding to your problem is to make sure you are connected to the internet at all times. There are 389 pages of questions with answers in this forum and I have read every Q&A since page 8 when I joined the forum. The worst case situation is a total lockout. Alternatively it may push you back to a demo version. The software will give you a "grace period" and if you have not been connected for some time you will be asked to provide the product key as you are experiencing at present. The software will only run for 24 hours and the user is locked out. Unfortunately there is also a company that sells dodgy or pirate versions of X-Plane and supplies a pirated product key. ![]() When you are "flying" the software performs a "silent or secret" background check to determine that you are running a legal copy ie somebody else does not have the same product code, by checking you product code agrees with their records or you are not running two copies at the same time. If you search through the X-Plane website and trawl through the "knowledge base" information area you will find that one of the requirements of running or using the digital download version of X-Plane is you need to be connected to the internet at all times when using the software. What version of X-Plane are you running? Is it the original and official version from Laminar Research or the steam version which is a 3rd party hybrid (modified) version not supported by Laminar. The required file is generated immediately after a formal shutdown or a crash. It is always advisable to attach your log.txt file to your question, not the XPlane installer log.txt file as it can sometimes provide a simple solution. I am not from Laminar Research just a flight simmer from downunder. ![]()
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